Nat West Bank fraud department #commonsense #rbs #bank #losttheplot


I’m writing this in an attempt to reach out to somebody at Nat West Bank, which as a UK tax payer and customer, I have a vested interest in.

I received an automated message this morning from the ‘fraud’ office, regarding certain transactions on my account and was asked to enter my birth date.

Now to be honest, I can’t standing talking to a machine at the best of times. Press 1 for music, press 2 for more music, enter details on the keypad, more music, speak to a customer advisor and then confirm all the details I just entered on the keypad. It just doesn’t work for me.

Hence the chances of me entering my birthdate on a machine that purported to be Nat West Bank fraud department, are about as high as Tony Blair and Gordon Brown apologising for the mess they left this country in.

So I called the telephone number on the back of my debit card, rapidly pressed hash, star, 1, 2, 3, 4 etc etc and got put through to customer services. The lady put me through to the fraud department where I confirmed my details and several recent transactions.

As everything was now ok, the fraud department informed me that my card would be unlocked within the next few minutes.

Finally I asked him which transactions had been identified as ‘suspicious’

And this is my point……he replied “I don’t know that information, the computer just throws up random transactions”

So my understanding is that a machine has been programmed to look for suspicious transactions but it would seem that only the programmer know what these transactions are!

Shame the programmer wasn’t around when Sir Fred (gilt-edged pension) bought out ABN Amro Bank in October 2008

Commonsense, get some of it before it’s too late #natwest #fraud #rbs #bank

Since writing this article, in a further twist of fate, I received a letter from Nat West with whom I have had a bank account and credit card for 30 years.

The letter invites me to inform the bank of my christian name as they only have my initial and surname on record. Failure to do this will result in the suspension of my credit card!!! It’s frankly too much for words, just laughable!

What are you doing Nat West?

Have you gone completely mad? #getagrip #commonsense

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